Cancellation Policy

Ad-hoc Appointments

  • Physiotherapy initial assessment & follow-up sessions.
    24 hours’ notice is required otherwise the full fee is chargeable
  • Occupational Health Advisor appointments & Health Surveillance medicals.
    24 hours’ notice is required otherwise the full fee is chargeable
  • Occupational Health Physician appointments.
    72 hours’ notice is required otherwise the full fee is chargeable

 

Half-day Clinics & On-site Assessment (<4 Hours)

  • Occupational Health Advisor clinics/Health Surveillance (on-site or in-clinic).
    48 hours’ notice is required otherwise the full fee is chargeable
  • Physiotherapy clinics, Ergonomic assessments & Manual handling training.
    48 hours’ notice is required otherwise the full fee is chargeable

 

Full-day Clinics & On-site Assessment (>4 Hours)

  • Occupational Health Advisor clinics/Health Surveillance (on-site or in-clinic).
    5 working days notice is required otherwise the full fee is chargeable
  • Physiotherapy clinics, Ergonomic assessments & Manual handling training.
    5 working days notice is required otherwise the full fee is chargeable
  • Health Promotion/Wellbeing.
    5 working days notice is required otherwise the full fee is chargeable

 

Payment Terms

Invoice are sent out at the end of month and must be paid with 30 days of the date of invoice. Please provide any purchase order numbers and the name and address of the invoice at the point of booking.